Relance par Appels Téléphoniques

Optimisez la Relance des Loyers Impayés par des Appels Téléphoniques

Fonctionnalité d'appels téléphoniques de Clic Rent pour les loyers impayés

Managing unpaid rent is a major concern for landlords and property managers. While SMS, email or mail messages are commonly used for payment reminders, it is proven that a phone call is more effective in engaging the late tenant. This is why Clic-Rent Immo has integrated an innovative feature to perform automated phone reminders.

Comment Fonctionne le Rappel Téléphonique avec Clic-Rent Immo ?

Telephone Callback Process

Contrary to what one might think, it is not the computer that makes the call, but a person dedicated to this task. Here is the process in detail:

Operator Notification :
Based on user-defined criteria, our software sends an email to a person specifically responsible for making follow-up calls.
Access to Information :
The email contains a button called “public link.” Clicking this button will redirect the operator to a private web page, accessible only to them. This page contains all the necessary information about the tenant and their file.
Telephone Call :
The operator uses the telephone number provided in the tenant’s file to make the call. Several scenarios may arise:
- Incorrect Number : The operator reports that the number is incorrect via the dedicated button, allowing the owner or manager to update the information.
- Tenant Unreachable : The operator takes note of the situation and schedules a callback to try to contact the tenant later.
- Communication Established : The operator discusses with the tenant regarding the late payment and proposes solutions:
  - Agreement on a Payment Deadline : The operator sets a new payment date with the tenant.
  - Establishment of a Payment Plan : The operator and the tenant together define a payment plan to regularize unpaid debts.

Procédure de Recouvrement Automatisée

En cas de désaccord et si le locataire refuse de payer les retards, l’opérateur peut lancer une procédure de recouvrement préprogrammée dans Clic-Rent Immo. Des messages seront alors envoyés aux personnes habilitées à récupérer les paiements, comme l’huissier de justice ou l’avocat.

Options de Service

L’opérateur qui effectue l’appel peut être une personne interne à votre organisation, rendant ce service totalement gratuit. Si vous n’avez pas de collaborateur disponible pour effectuer les appels, vous pouvez mandater Clic-Rent pour le faire à votre place, moyennant des frais supplémentaires.

Conclusion

With this telephone reminder feature, Clic-Rent Immo offers a proactive and efficient solution for managing unpaid rent. Not only does it allow for a more personal and engaging reminder, but it also facilitates communication between the owner or manager and the tenant who is late in paying.

Choose Clic-Rent Immo and transform the management of your unpaid rents into a smooth and efficient experience, while strengthening the relationship with your tenants.

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